PRIVACY POLICY

1. What Information We Collect

We may collect and process the following types of data:

•Personal Information: name, email address, phone number, address, password, payment details, and communications

•Device & Technical Data: IP address, browser type, operating system, and browsing behavior

•Usage Information: page views, session duration, links clicked, referring websites

•Transaction Information: order history and payment confirmations

We collect data when:

•You browse or use our website

•You create an account or place an order

•You sign up for our newsletter or promotions

•You contact us for support or feedback

2. How We Use Your Data

We process your data to:

•Fulfil and manage orders

•Provide customer support

•Communicate order updates and account changes

•Send you marketing and promotional messages (if consented)

•Improve website functionality and user experience

•Meet legal, regulatory, and tax obligations

We do not sell or trade your personal data. We only share it with secure third-party services like payment processors and website hosts under strict data protection agreements.

3. Legal Bases for Processing

We rely on the following lawful bases:

•Contractual necessity (e.g., processing orders)

•Legal obligations (e.g., record-keeping, fraud prevention)

•Legitimate interests (e.g., customer service, marketing analytics)

•Consent (e.g., email marketing, cookies—where required)

4. Data Retention

We retain personal data only as long as necessary to:

•Provide services

•Comply with legal requirements (e.g., 7-year minimum for transaction data)

•Resolve disputes or enforce agreements

You may request data deletion at any time, subject to legal or regulatory exceptions.

5. Your Data Protection Rights

You have the following rights:

•Access – to request copies of your personal data

•Rectification – to correct inaccuracies

•Erasure – to request deletion in some cases

•Restriction – to limit processing under certain conditions

•Objection – to processing for direct marketing or on legitimate interest grounds

•Data Portability – to receive your data in a transferable format

You may exercise your rights by contacting us at hello@sawlt.co.uk

We respond within one month.

6. Security of Your Information

Our website is hosted on squarespace.com which uses secure servers behind a firewall. Payment data is handled by PCI-DSS compliant providers.

We follow best practices to secure your personal data, including encryption, access controls, and monitoring.

7. Marketing Communications

You will only receive marketing emails if you opt in. You can unsubscribe at any time using:

•The “unsubscribe” link in emails

•An email request to hello@sawlt.co.uk

Transactional emails related to orders and account management cannot be unsubscribed from.

8. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us improve your experience by remembering your preferences and providing relevant content.

Types of Cookies We Use

•Essential Cookies: Required for the website to function (e.g., cart, login)

•Performance Cookies: Help us understand how visitors use the site (e.g., Google Analytics)

•Functional Cookies: Enable enhanced functionality (e.g., language preferences)

•Marketing Cookies: Used to deliver relevant advertising based on your browsing habits

Third-Party Cookies

We may use trusted third-party services such as:

•Google Analytics – for performance tracking

•Facebook Pixel / Meta Ads – for targeted advertising

•Squarespace.com – for operational cookies

Managing Your Cookie Preferences

You can control cookies via:

•The cookie consent banner on your first visit

•Your browser settings (to block, clear, or restrict cookies)

•Tools like Your Online Choices

Disabling cookies may affect the functionality of certain parts of the website.

9. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. If significant changes are made, we will notify you on our website or via email.

10. Contact Us

If you have questions or would like to exercise your rights, please contact us:

📧 Email: hello@sawlt.co.uk
📍 Company: SAWLT LTD

🌐 Website: www.sawlt.co.uk